Refund Policy

1. Scope of this Policy

This Refund Policy forms part of the ATHRIX ("the Platform") Terms and Conditions and governs refunds of amounts paid by Organizations (gyms, trainers and sports professionals) for the subscription plans they purchase to access the web management dashboard and its features.

ATHRIX is operated by DUAL LABS SAS, a company incorporated in the Oriental Republic of Uruguay, RUT 221074290016, with registered address at Bv. Gral. Artigas 2260, apto. 507, CP 11600, Montevideo, Uruguay. Subscription payments are charged as indicated on the Pricing page and at the time of purchase.

The plan is licensed by DUAL LABS SAS, but the sale is made by Lemon Squeezy as merchant of record: it is the one that charges you, settles any applicable taxes and issues the invoice. That is why the charge appears on your bank statement as LEMSQZY* and not as ATHRIX. You can download the invoice and payment history from its customer portal, which you access with Manage subscription in your organization's settings.

2. What this Policy does NOT cover

ATHRIX is a technology intermediary. The following payments are not processed by ATHRIX and are therefore outside the scope of this Policy:

• Sporting event registrations: charges and receipts are handled directly with the Organization that publishes the event. Any refund for a registration must be requested from that Organization, which is responsible for organizing and running the event.
• Fees between Athletes and their coach or Organization: dues, payments or fees for the professional service (training, advice) are exclusively between the parties. ATHRIX takes no part in those charges or in any refunds of them.

Athletes' use of the mobile app is free, so it does not generate charges refundable by ATHRIX.

3. Free Trial

ATHRIX offers a Free plan and no-cost trial periods so you can evaluate the Platform before purchasing a paid plan, no card needed. No charge is made during the trial, so there are no amounts to refund. We recommend using this period to confirm that the Platform fits your needs before paying for a subscription.

4. Right of Withdrawal

If you purchase a paid plan remotely, Law No. 17.250 on Consumer Relations of the Oriental Republic of Uruguay grants you the right to withdraw from the purchase within 5 (five) business days of the payment date, without having to give a reason and without penalty.

To exercise this right, write to us at soporte@athrix.fit from the email linked to your account within that period. Once the request is verified, we will order a refund of 100% of the amount paid for the current period, which Lemon Squeezy credits to the same payment method.

5. Cancellation and Renewal

You can cancel your subscription at any time from your account settings or by writing to us at soporte@athrix.fit. The effects of cancellation are:

• Cancellation stops future renewals: you will not be charged again at the end of the period already paid.
• You keep access to the purchased plan until the end of the period you already paid for (monthly, quarterly, semiannual or annual, as applicable).
• Outside the right of withdrawal in section 4, canceling a period that has already started does not generate a prorated refund for the remaining time, except for the exceptions in section 6.

6. Refunds for Service Failures

If, for reasons solely attributable to ATHRIX, the Platform suffers a prolonged outage or a serious failure that substantially prevents you from using the purchased plan, and we are unable to resolve it within a reasonable time after your complaint, you can request a refund proportional to the time the service was unavailable.

No refund applies when the unavailability is due to causes beyond ATHRIX's control, including force majeure, outages of infrastructure providers or third parties (for example, Cloudflare, OpenAI, Google), or misuse of the Platform in breach of the Terms and Conditions.

7. How to Request a Refund

To request a refund, write to us at soporte@athrix.fit from the email linked to your account, stating:

• The plan purchased and the payment date.
• The reason for the request.
• Any receipt that helps verify the payment, if you have it at hand.

We will review your request and respond within 10 (ten) business days of receiving it.

8. Refund Processing

Approved refunds are credited to the same payment method used for the original purchase and in the same currency as the charge. How long it actually takes to be credited depends on the issuer of your payment method and may take a few additional business days once Lemon Squeezy processes it. We do not charge fees for handling the refund; any charges your financial institution may apply are beyond our control.

9. Changes to this Policy

We may update this Policy to reflect changes in the service or in applicable regulations. We will notify you of significant changes at least 15 days in advance by email or through a visible notice within the Platform. The date of the last update appears at the top of the document.

10. Contact

For questions about refunds or to exercise the rights described in this Policy, write to us at soporte@athrix.fit. If you are a consumer within the meaning of Law 17.250, you retain all the rights that law grants you.